Session: Training for CMS Clients & Users
Instructor: Steve Burge
Track: CMS Business Track
Audience: Businesspeople, Content Creators & Developers
So you've built a great website, and you're ready to turn the keys over to the folks who are going to manage the site on a day-to-day basis. Maybe it's a client, maybe it's staff, maybe it's a volunteer project. Now the challenge is, how do you empower them to understand and take control of the new site?
How can you make the process as smooth and successful as possible for yourself and the client? What does the client need to know and what can they avoid? What work do you need to do and what can you avoid?
Many webdesign projects fail during the handover. The design and execution is great and the client is keen, but often web designers fail to empower the client. Session instructor Steve Burge will give you the techniques you need to make the website handover from you to your client a good experience for both you and your client. This session will use Drupal and Joomla as examples for how to best train clients in using CMSes but the basic concepts will appeal to all CMSes.
Key Topics Covered:
- Best practices in training
- How to track whether the hand-over to the client has been successful
- How to avoid spending days writing and customizing documentation for each client
Prerequisite: No prerequisite required. The CMS Business Track was created to provide relevant, timely and actionable insights for users seeking insights from a business perspective (processes, policies, business modeling, marketing, etc).
